![\"\"](\"http:\/\/zupertails.be\/wur\/wp-content\/uploads\/2018\/03\/hello-have-you-wiaiqa-150x150.jpg\")
When your lazy-mode kicks in as an IT implementor, you’re probably gonna go and rename the old account in the Office 365 portal and go on with ordinary life as a sysadmin.
\nHowever, this will bring some new issues to the table.<\/p>\n
- \n
- The user will still be named as the old user in the internal database of O365<\/li>\n
- Here and there, references to the old name will still appear in the web portal, as well as in the ‘edited by’ properties of Office documents.<\/li>\n
- Your physical install of Office will still refer to the old user and will ask for reactivation, which will not work.<\/li>\n
- … (which is short for “I can’t think of anything else, but I’m sure there is more”)<\/li>\n<\/ul>\n
Having been told I should be less agressive, I’ll try to go towards a passive agressive mode and say “this is what I suggest you should do” instead of “now do this”.<\/p>\n
The general idea here is to convert the old mailbox (if there is any, this depends on the O365 subscription) to a shared mailbox, wait for the actual conversion to be done (this is an incredibly important part which is overlooked often<\/strong>) and then take away the e-mail-holding license (Plan 1, Business Premium, E3, E5, …) from that user.
\nThe detailed explanation on how to do that<\/a>, is not relevant to this post, right now.
\nAfterwards, create the new user and add the license.<\/p>\nWhat IS relevant, is the removal of the old license on the computer that remains behind and is passed on to the new user.<\/span><\/p>\n
A couple of steps need to be taken in order to clean up the installation, so it can be re-linked to a new O365 user.<\/p>\n
- \n
- Use the Office Software Protection Platform<\/a> script to remove the license from the computer.<\/strong>
\nTo remove the Office 365 license, you must run two cscript command lines. The command lines are:<\/p>\nA. Run\u00a0C:\\program files <x86>\\Microsoft office\\office15>cscript ospp.vbs \/dstatus<\/strong><\/p>\n
The above command line will generate a report of the currently installed\/activated license.\u00a0(See Below)<\/p>\n
![\"\"](\"http:\/\/zupertails.be\/wur\/wp-content\/uploads\/2018\/03\/1.jpg\")
<\/u><\/strong><\/p>\nNOTE:\u00a0You\u00a0might see multiple licenses in the \/dstatus report.<\/strong><\/p>\n
B. Make note of value for\u00a0\u201cLast 5 characters of installed product key\u201d<\/strong><\/p>\n
C. \u00a0Run\u00a0C:\\program files <x86>\\Microsoft office\\office15>cscript ospp.vbs \/unpkey:\u201cLast 5 of installed product key\u201d<\/strong>\u00a0For example:\u00a0C:\\program files <x86>\\Microsoft office\\office15>cscript ospp.vbs \/unpkey:WB222\u00a0<\/strong>(See Below) Repeat\u00a0the step above if necessary\u00a0until all keys are removed.<\/p>\n
![\"\"](\"http:\/\/zupertails.be\/wur\/wp-content\/uploads\/2018\/03\/2.jpg\")
<\/p>\nAfter running\u00a0the \/unpkey: command line you will see a \u201cProduct Key uninstall successful\u201d message. You can now close the Command Prompt and move onto Step 2.<\/li>\n
- Remove cached identities in the registry.<\/strong>
\nIn the Registry Editor navigate to\u00a0<\/em>HKCU\\Software\\Microsoft\\Office\\15.0 or 16.0\\Common\\Identity\\Identities<\/strong><\/em>\u00a0and remove all of the identities\u00a0under\u00a0\\Identities.<\/em><\/p>\nNOTE: If using Shared Computer Licensing remove the above Identities from HKEYUsers\\SID.<\/li>\n
- Remove stored credentials in Credential Manager.<\/strong>\n
A. Open\u00a0Control Panel > Credential Manager<\/strong>. \u00a0Remove all Windows credentials listed for Office15 or Office16.<\/p>\n
B. To remove the Credential Click on the Drop down arrow and choose Remove from Vault.(See Below)
\n![\"\"](\"http:\/\/zupertails.be\/wur\/wp-content\/uploads\/2018\/03\/3.jpg\")
<\/p>\nIn\u00a0Shared Computer Licensing<\/strong>\u00a0scenarios you must remove the Token and identities listed below.
\n%userprofile%\\Appdata\\local\\Microsoft\\Office\\15.0 or 16.0\\Licensing<\/li>\n- Manually cleanup specific folders.<\/strong>\n
Credential Manager:<\/p>\n
Appdata\\Roaming\\Microsoft\\Credentials
\nAppdata\\Local\\Microsoft\\Credentials
\nAppdata\\Roaming\\Microsoft\\Protect
\nHKCU\\Software\\Microsoft\\Protected Storage System Provider<\/p><\/blockquote>\nOffice 365 activation Tokens and Identity<\/p>\n
Appdata\\local\\Microsoft\\Office\\15.0 or 16.0\\Licensing
\nHKCU\\Software\\Microsoft\\Office\\15.0 or 16.0\\Common\\Identity
\nHKEYU\\(The Users SID)\\Software\\Microsoft\\Office\\15.0 or 16.0\\Common\\Identity<\/p><\/blockquote>\nThe above steps will be reset to the activation state for Office 365(2013\/2016).\u00a0The activation flow after the locations are cleared will represent an initial activation scenario.<\/li>\n<\/ol>\n
TL;DR ? Download OLicenseCleanup.vbs_1<\/a>\u00a0, rename to a .VBS file (by removing the .TXT extension, why am I even saying this. Really? If you don’t know how file extensions work in Windows, please stop reading now and educate yourself on this subject<\/a>)<\/strong><\/p>\n
- Remove cached identities in the registry.<\/strong>
- Use the Office Software Protection Platform<\/a> script to remove the license from the computer.<\/strong>